How it works
When you email a customer, the reply address is set to a platform-owned address (e.g. r-...{'@'}domain). When the customer replies, the message drops automatically into the thread in the panel.
Compose and inbox
Pick a contact from past appointments and requests to write a new email, or view incoming threads. Thread content is stored encrypted.
Quotas
All emails to clients (confirmations, requests, reminders, surveys, and messages you send from the dashboard) count toward your plan quota. Daily and monthly limits apply by plan; at most 6 emails per day can go to the same recipient. Platform login and daily summary emails to you do not count. When the quota is reached, new sends pause until the next day or month or until you upgrade. Emails you write yourself in the panel (your own subject and text) also have a separate monthly allowance; automated emails (confirmations, reminders, cancellations, surveys, follow-ups) do not count toward it. When it runs out the Send button locks until the next month; you can see what is left on the Compose tab and in the Usage and entitlements card under Settings → Subscription.
Daily / monthly client emails: Free 14/50, Premium 48/500, Elite 230/2,500, Ultra 450/unlimited. Manual emails from the panel (monthly): Free 5, Premium 50, Elite 200, Ultra 500. SMS: Elite includes 10/mo and Ultra 100/mo; these plans may buy extra SMS for use after the plan quota (min. 100 SMS).