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In this category

Provider dashboard

  • Setup tasks
  • Calendar
  • Weekly availability templates
  • Appointment lifecycle
  • Appointments list
  • Appointment requests
  • Appointment PDF export
  • Contact messages
  • Creating an appointment manually
  • Booking form builder
  • Site builder
  • Service catalog
  • Satisfaction survey
  • Notifications
  • Phone OTP verification
  • Analytics
  • Post-visit reminders
  • Email inbox
  • File storage
  • Domain and subdomain
  • Webhooks
  • Payment settings
  • Account settings
  • Communication analytics
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1 min read

Appointment requests

When a customer can't find a suitable time, they can leave you a request from the booking page. These requests collect in a separate inbox and do not create an appointment automatically; you review them and follow up.

Inbox

The Appointment requests page shows name, phone, email, and message. You can filter requests by status (pending / contacted / closed) and search.

Panel UI preview (sample)
09:00Confirmed
11:30Pending
14:00Confirmed

Mock UI preview

Following up

Reach the customer by WhatsApp or phone to set a time, then mark the request Contacted or Closed. If you opened a suitable slot, you can create a manual appointment and send the customer a link.

Appointment requests are different from messages sent via the site contact form; contact messages are listed on a separate page.

Topic keywords

  • request
  • callback
  • no availability
  • lead

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On this page

  • Inbox
  • Following up

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Related guides

  • Appointments list
  • Calendar

Ranovu provider and booking platform documentation.

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