WhatsApp client messaging
WhatsApp appointment reminders and client messages
Send WhatsApp appointment confirmations, reminders, cancellations, and reschedule notices through approved Meta templates on Ranovu. Reduce manual chat work while staying within plan quotas and provider toggle controls.
Key features
Approved Meta templates
Confirmation, reminder, cancel, reschedule, payment, and meeting link templates ship through WhatsApp Cloud API.
Automatic on status change
Messages trigger when you approve, cancel, or reschedule from the dashboard without copying text manually.
Configurable reminder timing
Set how many hours before the visit the reminder sends so clients have time to plan.
Quota by plan
WhatsApp volume scales from Free through Ultra with transparent limits on the pricing page.
Why WhatsApp beats manual chat for reminders
Copy-pasting reminder text into each client chat does not scale and fails when staff forgets. Automated WhatsApp templates deliver consistent, professional messages at the right time.
Clients already live in WhatsApp in many markets; meeting them there increases read rates compared with email alone.
How Ranovu WhatsApp messaging works
Ranovu connects to WhatsApp Cloud API with templates registered for appointment use cases. When appointment status changes or reminder jobs fire, the platform fills template variables with service name, time, and provider details.
Outbound messages log to provider analytics so you monitor volume and delivery trends.
Confirmation and reminder flow
Approval triggers confirmation templates immediately. Reminder arms schedule after approval unless the visit is too soon; reschedules cancel old arms and create new ones.
Cancellation and reschedule templates keep clients informed without you drafting new messages under pressure.
Service-aware template variants
When bookings include catalog services, Ranovu can route to templates that include a service line for clarity. Legacy templates still work for simple bookings without services.
Payment and online meeting templates notify clients when IBAN details or Google Meet links are ready.
Provider controls and compliance
Toggle confirmation, reminder, cancellation, and reschedule messages independently in settings. Respect client opt-out expectations by disabling channels you do not use.
Messages count against WhatsApp quotas by plan. Monitor usage in the communication analytics tab.
WhatsApp vs SMS reminders
WhatsApp is the default Ranovu channel with generous quotas on paid plans. Ultra adds SMS for clients without WhatsApp or when you want redundant delivery.
See the SMS reminders solution page for Ultra SMS specifics.
Enable WhatsApp reminders on Ranovu
Confirm WhatsApp is enabled for your account, turn on notification toggles, approve a test appointment to yourself, and verify template delivery before going live with clients.
Easy setup steps
From the free plan to a live booking page-often done within about an hour.
Free signup
Create your account with no credit card and open the dashboard.
Roon AI setup
Generate profession-fit site copy and section structure.
Services and availability
Set pricing, duration, and weekly availability templates.
Publish your site
Go live on your subdomain with a working booking page.
Share the booking link
Post it on Instagram, WhatsApp, or your existing website.
Approve the first booking
Confirm from the panel and test WhatsApp confirmation and reminders.
Reduce no-shows with reminders
Pair timed reminders with clear cancellation policy on your site FAQ. Reminders sent 24 hours and 2 hours before visits catch different client planning habits.
Combine with deposits or online payments on Elite plans for stronger commitment.
Frequently asked questions
- Do clients need to message you first?
- WhatsApp business templates can initiate conversation for utility updates like confirmations within Meta policy.
- Can I turn off reminders?
- Yes. Each message type can be disabled independently in provider notification settings.
- Are templates available in Turkish and English?
- Template language follows Meta registration and Ranovu configuration. Most providers serve local language clients with registered templates.
- What counts against quota?
- Each automated template send consumes WhatsApp quota according to your plan limits.
- Can I send manual WhatsApp from Ranovu?
- Automated flows cover standard lifecycle messages. Ad-hoc manual template sends are primarily an admin recovery tool.
- Do reminders work after reschedule?
- Yes. Old reminder jobs cancel and new ones schedule for the updated start time when status remains confirmed.
Get started with Ranovu
Create a free account and publish your booking site in minutes.