SMS channel
SMS appointment reminders on Ranovu Elite and Ultra
Add SMS appointment reminders as an Elite or Ultra plan channel on Ranovu when you need text message delivery alongside WhatsApp. Automatic lifecycle SMS follows the same approval and reminder rules with Twilio delivery tracking.
Key features
Elite and Ultra SMS quota
SMS is included on Elite (10 per month) and Ultra (100 per month), suited to reminder-style traffic alongside WhatsApp.
Lifecycle automation
Confirmation and reminder SMS follow appointment status changes similar to WhatsApp flows.
Delivery tracking
Twilio status callbacks update outbound logs so you see sent and failed states.
Complements WhatsApp
Use SMS when clients prefer texts or when WhatsApp is unavailable on their device.
When SMS reminders make sense
WhatsApp covers most client messaging for Ranovu providers, but some clients prefer classic SMS or lack WhatsApp installed. Elite and Ultra add SMS as a secondary channel with its own quota.
SMS works well for short reminder text and confirmation notices where brevity matters.
How Ranovu sends SMS
Ranovu uses Twilio for outbound SMS with provider-level quota enforcement. Messages dispatch on the same lifecycle events as WhatsApp when SMS toggles are enabled and quota remains.
Failed sends surface in outbound analytics for troubleshooting without exposing client phone numbers in logs.
SMS vs WhatsApp on Ranovu
WhatsApp remains the default with higher plan quotas and rich template buttons. SMS on Elite and Ultra is intentionally limited and priced for redundancy, not replacement of WhatsApp for every message.
Most businesses start with WhatsApp only, then enable SMS for specific client segments after upgrading.
Reminder timing and content
Reminder hours-before settings apply to SMS arms similar to WhatsApp scheduling. Content follows approved plain or link variants configured at platform level for compliance.
Keep SMS copy aligned with your FAQ cancellation policy so clients know how to reply or reschedule.
Quota management
Monitor SMS usage in the communication analytics tab. Quota resets monthly by plan. If you routinely exceed SMS limits, review whether WhatsApp could carry more volume, or buy extra SMS on Elite or Ultra (minimum 100 SMS).
SMS quota is separate from WhatsApp quota.
Privacy and compliance
Phone numbers are encrypted in appointment records. SMS dispatch uses decrypted values only inside secure server routes, never logged in plain text.
Obtain client consent for notifications through your booking form where required by local rules.
Enable SMS on Elite or Ultra
Upgrade to Elite or Ultra, enable SMS notification toggles in settings, send a test booking to your own phone, and confirm delivery before enabling for all clients.
Easy setup steps
From the free plan to a live booking page-often done within about an hour.
Free signup
Create your account with no credit card and open the dashboard.
Roon AI setup
Generate profession-fit site copy and section structure.
Services and availability
Set pricing, duration, and weekly availability templates.
Publish your site
Go live on your subdomain with a working booking page.
Share the booking link
Post it on Instagram, WhatsApp, or your existing website.
Approve the first booking
Confirm from the panel and test WhatsApp confirmation and reminders.
Pair SMS with no-show reduction
SMS reminders help but do not replace clear policies. Combine them with WhatsApp, a cancellation deadline clients can use from their own booking link, and booking approval, as described on the reduce no-shows page.
Frequently asked questions
- Which plan includes SMS?
- SMS reminders are available on the Elite plan (10 per month) and the Ultra plan (100 per month). Free and Premium do not include SMS.
- Can I use SMS without WhatsApp?
- WhatsApp is still the primary channel on Ranovu. SMS is an additional Elite and Ultra option, not a standalone product.
- Are international numbers supported?
- Support depends on Twilio routing and valid E.164 numbers captured in booking forms.
- Do SMS messages cost extra?
- SMS sends consume your Elite or Ultra plan quota, and on those plans you can buy extra SMS when you need more. Refer to current pricing for included volume and rates.
- Can clients reply to SMS?
- Lifecycle SMS are outbound notifications. Replies depend on sender configuration; most providers handle changes through booking links or phone.
- Is delivery reported?
- Yes. Twilio callbacks update outbound message status for provider analytics.
Get started with Ranovu
Create a free account and publish your booking site in minutes.