Surveys
Satisfaction survey: automated post-appointment feedback
Ranovu satisfaction surveys send invites after completed appointments. Premium+ builder with custom questions, star rating, WhatsApp/email delivery, and Elite analytics for response rate. Free plan includes 30-day self-service survey trial.
Key features
Survey builder
Single/multi choice, text, yes/no, scale. Drag reorder.
Auto dispatch
tamamlandi triggers Inngest survey/dispatch with short link.
AI template
Gemini generates profession-aware first template.
Analytics
Avg rating, response rate, question breakdown on Elite+.
Why surveys?
Silent bad experiences cause churn. Surveys tied to appointments show which services score low.
Ranovu automates invite after completion.
Plans
survey.enabled Premium+. Free can start survey-trial 30 days.
survey.max_questions quota by plan.
Flow
Delay after tamamlandi; token public page; survey_rating denormalized on appointment.
Channels
Default WhatsApp + email. SMS fallback on Elite and Ultra.
Thank-you SMS skipped when survey invite sends.
Question design
Mandatory 5-star + 3-5 short questions ideal.
AI seed editable in builder.
Act on feedback
Answers on appointment detail. Track trends monthly.
Launch surveys
Premium+ or trial. Build at /app/survey-builder. Enable survey_enabled.
Easy setup steps
From the free plan to a live booking page-often done within about an hour.
Free signup
Create your account with no credit card and open the dashboard.
Roon AI setup
Generate profession-fit site copy and section structure.
Services and availability
Set pricing, duration, and weekly availability templates.
Publish your site
Go live on your subdomain with a working booking page.
Share the booking link
Post it on Instagram, WhatsApp, or your existing website.
Approve the first booking
Confirm from the panel and test WhatsApp confirmation and reminders.
Vs Google Forms
Forms not tied to booking. Ranovu auto dispatch + service breakdown.
Frequently asked questions
- Optional?
- Toggle survey_enabled in settings.
- Anonymous?
- Token linked to appointment; provider sees client context.
- Question limit?
- Plan quota on /en/pricing.
- No response?
- Single invite standard; no auto resend.
- Public bad reviews?
- Answers private in panel; testimonials separate.
- Free forever?
- Trial ends; gate closes; past responses remain readable.
Get started with Ranovu
Create a free account and publish your booking site in minutes.