Client CRM
Client management CRM: history and communication
Ranovu client CRM combines appointment history, encrypted contact data, email proxy threads, and repeat-client analytics in one panel. KMS storage for KVKK-aligned PII, appointment notes, and Elite+ revenue breakdown without a separate CRM subscription.
Key features
Appointment history
Every client tied to phone/email with status, service snapshot, and payment on detail view.
KMS encrypted PII
encrypted_booker_contact with provider DEK AES-256-GCM.
Email proxy
reply-to r-{threadId}@ranovu.com hides personal email from bookers.
Analytics split
Elite+ appointment_analytics new vs returning client KPIs.
Appointment-native CRM
Generic CRMs sell pipelines; Ranovu tracks clients through appointments.
Salons and clinics answer 'what did this client book before' in the panel.
Data storage
Contact encrypted at booking. mask_client_names masks lists when enabled.
Decrypt only on authenticated provider APIs.
Channels
WhatsApp lifecycle messages automatic. Email proxy continues threads.
contact_messages inbox stores encrypted inquiries.
Repeat clients
client_new flag on first booking. Elite dashboard shows mix.
Filter no_show history for segments.
Notes and fields
provider_notes and custom form answers on detail. PDF export on Elite.
Form builder adds sector fields.
Compliance
Consent step optional in flow. provider_consent_records for proof.
Deletion via support under KVKK.
Start using client CRM
Take bookings; records appear automatically. Review history in list.
Check Elite analytics for client mix.
Easy setup steps
From the free plan to a live booking page-often done within about an hour.
Free signup
Create your account with no credit card and open the dashboard.
Roon AI setup
Generate profession-fit site copy and section structure.
Services and availability
Set pricing, duration, and weekly availability templates.
Publish your site
Go live on your subdomain with a working booking page.
Share the booking link
Post it on Instagram, WhatsApp, or your existing website.
Approve the first booking
Confirm from the panel and test WhatsApp confirmation and reminders.
Vs external CRM
Salesforce is heavy for a salon. Ranovu is appointment-native.
OpenAPI allows future sync.
Frequently asked questions
- Dedicated clients table?
- Appointment-centric model; no separate clients entity.
- Bulk SMS?
- Lifecycle WhatsApp preferred over bulk SMS for providers.
- Export clients?
- Single appointment PDF on Elite; bulk CSV not standard.
- Same phone, two names?
- Separate appointment rows; no auto-merge.
- Delete data?
- Request via support under privacy policy.
- Team sharing?
- One provider account shares the panel.
Get started with Ranovu
Create a free account and publish your booking site in minutes.