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Payment issues

The most common situations and fixes in card payment, payment session, and bank transfer flows.

Card / PayTR

If card payment doesn't start, check your PayTR merchant details and that the callback URL is configured correctly.

  • Bank decline at 3D Secure: suggest a different card to the customer.
  • Online payment not showing: make sure your plan includes online payment (Elite+).
  • Payment session expired: the slot reopens after ~30 minutes.

IBAN / bank transfer

With the IBAN option the appointment is created immediately; you confirm the payment from the panel once the transfer arrives. Make sure your IBAN details are complete in payment settings.

Slot appears locked

An in-progress payment session temporarily hides that time. Once it expires or the payment completes, the status clears.

Don't refresh the redirect page after a successful payment; to avoid duplicate records, the system completes the appointment automatically.

Topic keywords

  • payment
  • paytr
  • card
  • iban
  • checkout
  • error

On this page

  • Card / PayTR
  • IBAN / bank transfer
  • Slot appears locked

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Related guides

  • Card payment (checkout)
  • Payment methods
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