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  • Managing a booking (customer)
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Booking site

  • Booking flow overview
  • Payment methods
  • Card payment (checkout)
  • Managing a booking (customer)
  • Online appointments and Meet/Zoom
  • Multi-service selection
  • Contact form (visitor)
  • File uploads (visitor)
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1 min read

Managing a booking (customer)

From the link in the appointment messages, the customer reaches a portal where they can view their appointment. There they see the status and (if your policy allows) cancel.

Booking portal

The portal shows the date-time, status, reference code, location, and (if online, the confirmed meeting link). For privacy, name, email, and phone are shown masked.

Cancellation and cancellation request

Within the cancellation window the customer can cancel themselves and the time reopens. After the window, if you allow it, the customer sends a cancellation request that you approve from the panel.

You set the cancellation rule (how many hours before) in Settings → Appointment settings.

Topic keywords

  • cancel
  • manage
  • portal
  • client
  • change

On this page

  • Booking portal
  • Cancellation and cancellation request

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Related guides

  • Booking flow overview
  • Common issues

Ranovu provider and booking platform documentation.

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